Marcella's Appliance Center

The team was amazing at helping out with finding the best dishwasher for our home that has hard water! The mechanic, Nick, was even early to install the dishwasher and was super thorough to make sure the appliance was secure in its place. He did an amazing job!! We will NEVER go back to a big box store to buy appliances. The customer service, install, and sales team were top notch! Really happy with the results. They kept us up to date with everything which was extremely helpful and very appreciated!!!

After our 13 year old dryer died we went to Marcella’s Clifton Park shop to look at replacement dryer and washer. We had done business with them several times in the past and always been satisfied. This time was no exception. The salesman was most helpful in explaining the different models and researched them as needed. We made our choices and delivery was scheduled for a week hence. Delivery, installation, and removal of the old units were done professionally. The techs were friendly and courteous. We can recommend them highly.

Disappointed. I agreed to use Marcella's based on my interior designer's recommendation, and have come to regret it. We recently completed a custom houseboat that will be featured in publications across the country this fall. We spent over $10K in this one appliance order alone. The challenges with the delivery were many. The appliances almost didn't arrive from the warehouse in time before the boat left, even though they were purchased months before. When they arrived the delivery team left them uninstalled outside of the boat, and never converted them from natural gas to propane. My contractor was kind enough to install them and do the conversions himself, but it was extremely involved. All of the appliances had to come apart for the conversions. Not something any appliance store should anticipate the customer doing on their own. Now I have a situation where our stove is inoperable. No one from Marcella's wants to take ownership of the situation, or make any concession for the time my contractor spent completing the conversions. We've received much better service from other stores, at considerably lower price points

Marcella’s Appliance is absolutely the BEST place for all your appliance needs! This is the second purchase we have made with Marcella’s Appliance. In 2019 we purchased Sub Zero refrigerator and a freezer. Tina is incredible. She handled everything for us including a person who did the finishing work once the units were installed. Sun Zero sent the wrong refrigerator and it was going to take three weeks to get the correct one. Marcela’s provide a refrigerator for us to use in the interim. However, Tina worked her magic and we had s new Sub Zero in a matter of a couple of days. So when we decided on buying a Wolf range we didn’t hesitate to contact Tina. She spent quite a bit of time we us discussing which range to buy and helped us make the decision. Marcella’s just had delivery of our new amazing Wolf Dual Fuel Range. We realized the day before the delivery we would need to upgrade the electrical outlet. Panicked I emailed Tina and explained the issue. Immediately she reached out to someone for us. The electrician was there with the installation guys from Marcella’s. They worked together to get the job done. We are thrilled with our new Wolf! True professionals! Not only do they have quality products, their customer service has no equal in our area. They do everything to make buying from them the best possible experience. We really can’t say enough about how great Marcella’s is! Don’t hesitate to buy from them. You will be very happy!

We ordered our appliances WELL in advance and even asked which would be available by a certain date before purchasing. Called two weeks before our anticipated move in date (the sales man was aware of that date) to make sure they were in. Got a confirmation that a 3 were in. The day before our delivery we got a call that they were NOT delivering because 1/3 (the dryer) was not in, after all. After telling them to at least deliver our fridge and washer because we were moving into our newly built home, they complied. All that was missing is our dryer (for an unknown reason). I called to confirm that delivery (because they don’t reach out to you) and they stated “11:30-2:30” so I took the day off of work to meet them. Called at 2:40 because it hadn’t arrived. Put on hold and then told they would be arriving in 15 minutes. Coincidentally, the store is 15 minutes from our home. Sales person was good, lots of options to see, but the delivery was awful. Delivery people did a good job when they finally got here. Unfortunate.